Privacy Policy
Your privacy is important to us. This policy explains how Savannah Creek collects, uses, and protects your information.
Last updated: 10/1/2025
Information We Collect
Personal Information
When you book a property visit or contact us, we collect:
- Full name and contact details (email, phone number)
- Preferred visit dates and times
- Any special requirements or notes you provide
- Communication preferences
Technical Information
We automatically collect certain technical information:
- IP address and browser information
- Device type and operating system
- Pages visited and time spent on our website
- Referral sources and search terms
How We Use Your Information
Property Visit Management
- Process and confirm your booking requests
- Generate QR codes for property access
- Send confirmation emails and visit reminders
- Coordinate with our security and management teams
Communication
- Respond to your inquiries and requests
- Provide customer support
- Send important updates about your visits
- Share relevant property information and updates
Service Improvement
- Analyze website usage to improve user experience
- Monitor and enhance security measures
- Develop new features and services
- Generate anonymous usage statistics
Data Protection & Security
Security Measures
We implement industry-standard security measures to protect your information:
- SSL encryption for all data transmission
- Secure servers with regular security updates
- Access controls and authentication systems
- Regular security audits and monitoring
Data Retention
We retain your information only as long as necessary:
- Booking information: 2 years after visit completion
- Contact form submissions: 1 year after submission
- Technical logs: 6 months
- Marketing communications: Until you unsubscribe
Your Privacy Rights
Access and Control
You have the right to:
- Request access to your personal information
- Correct inaccurate or incomplete data
- Request deletion of your information
- Object to certain processing activities
- Withdraw consent for marketing communications
Contact Us
To exercise your rights or for any privacy-related questions, contact us at:
Email: info@savannahcreek.com
Subject Line: Privacy Request - [Your Request Type]
Cookies and Tracking
We use cookies and similar technologies to enhance your experience on our website:
Essential Cookies
Required for basic website functionality, including:
- User authentication and session management
- Form submission and validation
- Security features and fraud prevention
Analytics Cookies
Help us understand how visitors use our website:
- Page views and user interactions
- Popular content and features
- Performance monitoring and optimization
Third-Party Services
We may use third-party services that have their own privacy policies:
- Email Services: For sending confirmation emails and notifications
- Analytics: For website usage analysis and improvement
- Security Services: For fraud detection and prevention
- Hosting: For secure data storage and processing
Policy Updates
We may update this privacy policy from time to time. When we make significant changes, we will notify you through our website or by email. Your continued use of our services after any changes indicates your acceptance of the updated policy.
Questions About This Policy?
If you have any questions about this privacy policy or our data practices, please don't hesitate to contact us.